Shipping policy
Shipping & Delivery Policy
Last updated: 03 August 2026
At luvkern, we aim to make delivery clear, reliable and straightforward.
This Shipping & Delivery Policy explains how orders placed through luvkern.co.uk are processed and delivered.
1. Order Processing
Orders are processed after payment has been successfully authorised.
Processing times are from 2-3 working days but may vary depending on the product, supplier, fulfilment location, weekends, bank holidays and periods of high demand.
Once your order has been dispatched, you may receive a dispatch confirmation and tracking information where tracking is available.
Please note that processing time is separate from delivery time.
2. UK Delivery
We currently deliver to UK addresses available during checkout.
The estimated delivery timeframe for each order may vary depending on the product and fulfilment location.
Where a specific delivery estimate is displayed on a product page or at checkout, that estimate will apply to your order.
Unless a different delivery timeframe has been agreed with you, we will aim to ensure that your goods are delivered within the timeframe required by applicable UK consumer law.
3. Delivery Charges
Applicable delivery charges will be shown before you complete your purchase.
Where luvkern offers free delivery above a specified order value, the qualifying amount and any applicable conditions will be displayed on the website or during checkout.
Delivery charges may vary depending on:
1) order value;
2) delivery destination;
3) product type;
4) package size or weight; and
5) delivery service selected.
You will be able to review applicable delivery costs before submitting your order.
4. Free Shipping Offers
From time to time, luvkern may offer free delivery promotions.
Where a minimum spend applies, the qualifying amount will be displayed on our website.
The order value used to determine free-delivery eligibility will normally be calculated after discounts have been applied unless the promotion states otherwise.
Any specific conditions attached to a free-delivery promotion will be shown with the relevant offer.
5. Third-Party Fulfilment
Some luvkern products may be stored, processed or dispatched by third-party suppliers or fulfilment partners on our behalf.
This means that your order may occasionally be dispatched directly from a fulfilment facility rather than from a luvkern-operated location.
Your purchase remains a purchase from luvkern, and luvkern remains your point of contact regarding your order.
If you have any delivery questions or problems, please contact us at:
6. Orders Arriving in Multiple Packages
If you order more than one product, your items may sometimes be dispatched from different fulfilment locations.
As a result:
1) products may arrive in separate packages or depend on the customer order;
2) packages may have different tracking numbers; and
3) items from the same order may arrive on different days.
You will not be charged additional delivery fees solely because we choose to fulfil your order in multiple packages, unless a separate charge was clearly disclosed and agreed upon before you placed the order.
7. Tracking Your Order
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please allow time for the courier's tracking system to update after receiving your tracking details.
Some delivery services or products may not provide full end-to-end tracking.
If you have not received expected tracking information or believe there is a problem with your delivery, please contact:
8. Estimated Delivery Times
Delivery dates and times displayed on our website are estimates unless we specifically agree a guaranteed delivery date with you.
Delivery times may be affected by circumstances, including:
1) courier delays;
2) adverse weather;
3) public or bank holidays;
4) unusually high order volumes;
5) customs procedures where applicable;
6) transport disruption; and
7) circumstances outside our reasonable control.
Where we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
9. Delivery Within 30 Days
Under UK distance-selling rules, goods should generally be delivered without undue delay and within 30 days of the contract being entered into, unless a different delivery period has been agreed with you.
Where we have clearly provided and you have agreed to a different delivery timeframe, that agreed timeframe will apply.
Your statutory consumer rights are not affected by this policy.
10. Incorrect Delivery Address
Please check your delivery address carefully before submitting your order.
Customers are responsible for providing complete and accurate delivery information.
If you realise that you have entered an incorrect address, contact us as soon as possible at:
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
This does not affect any rights you may have where a delivery problem is caused by luvkern or one of the delivery services arranged by us.
11. Failed Delivery Attempts
Where a courier is unable to deliver your package, they may:
1) attempt delivery again;
2) leave the package in an agreed or designated safe place;
3) deliver it to a collection point; or
4) return the package to the sender.
Please follow any instructions provided by the relevant courier.
If an order is returned because delivery could not be completed, please contact us so that we can review the circumstances and advise you of the available options.
12. Lost or Missing Orders
If your tracking information indicates that an order has been delivered but you cannot locate it, please first check:
1) around your property;
2) any nominated safe place;
3) with other members of your household;
4) with neighbours where appropriate; and
5) any collection location identified by the courier.
If you still cannot locate your order, contact us at info@luvkern.co.uk.
If an order has not been delivered, we will investigate with the relevant courier or fulfilment partner and deal with the matter in accordance with your statutory rights.
13. Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, defective or incorrect, contact us promptly at:
Please include your order number and details of the issue.
Photographs of the item and packaging may help us investigate the issue more quickly.
Please refer to our Returns & Refund Policy for further information.
14. International Delivery
Where international delivery is available, eligible destinations and applicable delivery charges will be shown at checkout.
International delivery times may vary depending on the destination, courier and customs procedures.
Where applicable, import duties, taxes or customs charges may apply.
Any customer responsibility for such charges will be made clear before purchase where required.
If a destination is not available during checkout, we are currently unable to accept delivery orders to that destination through the website.
15. Customs and Import Delays
International orders may be subject to customs clearance procedures that are outside luvkern's direct control.
This may occasionally cause additional delays.
Where applicable, customers are responsible for providing accurate information required for customs processing.
Nothing in this section affects your statutory rights against luvkern.
16. Delivery and Returns
Delivery and returns are separate processes.
If you wish to return an eligible item after receiving it, please follow our Returns & Refund Policy.
Please do not send products back to the address shown on a delivery label unless luvkern has specifically confirmed that it is the correct return address.
Contact us first at:
and we will provide the appropriate return instructions.
17. Contact Us
If you have questions about delivery, tracking or an order that has not arrived, please contact:
luvkern
Website: luvkern.co.uk
Email: info@luvkern.co.uk
Customer enquiries: 07903 799217
We will take reasonable steps to investigate delivery issues and assist you as quickly as possible.
Nothing in this Shipping & Delivery Policy excludes or restricts your statutory consumer rights.